Contact Us

My Account & My order

To place your order, follow these steps :
  1. Browse through our wide catalog of products until you find something you like, choose the relevant size (if you are not sure of the size, refer the size info to find the correct size) and click on the ‘Add to Cart’ button (you are eligible to add multiple products on your cart).
  2. ‘In My cart’, you can either choose to continue shopping or confirm the order.
  3. Once the cart is all set, proceed to checkout, submit your shipping address, select the desired payment process and confirm your order.
We will ship your product on your mentioned shipping address. We have tie ups with reputed courier companies, so your orders will be delivered to your doorstep. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.
We'll send an email with your order information to confirm and another email when your order is shipped out. However, the order will be accepted and sent to you once your credit card/debit card and address details have been approved and verified, unless it’s a COD. Sit back, relax and wait for your awesome designs to arrive.
1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. 2. For assistance you can write to us at care@mobilecover.pk, we will be happy to help you out.
1. If you have a user account and were logged in while you placed your order, rest assured you can track the status of your order in your mobilecover.pk account . 2. Once your order is placed, we will send you confirmation of your order details over email and sms. Again, once we dispatch your shipment you will be notified via sms. In case of any unusual event which delays your order, you would receive a special update from our end. 3. If you still have apprehensions, write to us at care@mobilecover.pk, and your issue will be addressed.

Cancellation & Related Queries

COD orders can be cancelled directly from the registered account before it gets shipped. For prepaid orders, please contact our Customer Care at care@mobilecover.pk to cancel the order and refund your payment. The refund amount will be added to the customer’s wallet. If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it. If you have accepted the shipment, no worries, you can return the product and exchange it for something else. In case you desire any changes or edits in your order, please write to us at care@mobilecover.pk. Our Customer Care representatives will help you out with customized solutions wherever possible .

Payment Mode

You will be levied a COD charge of Rs. 40 on the first product in your order and an extra Rs. 20 for every next product you add to your order.For example, if your order includes three products, you will be levied a COD charge of Rs. 40 on the first product and Rs. 20 on each of the other 2 products making your total COD charge as Rs 80.
All Credit Card, Debit Card and net banking transactions are processed over a secure encrypted connection.
It means cash on delivery is not serviceable by our courier partners at your location postal code but you can always opt for NetBanking or Credit/Debit Card.
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by mobilecover.pk. You pay only the amount that you see in your order summary.
In case of a payment failure, please retry ensuring : 1. Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) and that your Internet connection is not disrupted in the process. 2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days For any further clarification, you can email us on care@mobilecover.pk

Shipping & Tracking

We promise our patrons one of the best experiences of online shopping that is hassle free and reliable. We take care of all parameters that ensure your delivery reaches you in a sound state.
Orders within India are delivered within 7 - 8 working days. Delivery time may vary depending upon the shipping address.
mobilecover.pk provides Free Shipping for order above Rs 500. There will be a shipping charge of Rs 49 on orders of Rs. 500 or below.

Mobilecover Wallet

The Wallet enables you to receive promotional credit and refunds. You may select the Wallet as the mode of payment while placing your Order, the corresponding amount will be deducted from your Wallet balance. The option of payment via Mobilecover wallet will be available on 'Payment Method' page of the checkout process. You can check the balance of your Mobilecover wallet by: Login in to your Mobiecover.pk account Go to the 'My Wallet' page on the 'My Account' section
Yes. Wallet balance has an expiry of one year from the day it was credited to your wallet.
No. The Wallet is associated with your Mobilecover account only, and cannot be en-cashed or transferred to other accounts.

Return Policy

1. All products purchased from mobilecover.pk, except boxers and nightwear shorts, are applicable for return. Customers can return their order within 15 days of the order delivery. 3. All returns must be in unused condition with all original tags and packaging intact. 4. The product amount will be credited back to his/her mobilecover.pk wallet, once we have received the products and quality check is done. 5. Refund of shipping and COD charges is not applicable . 6. To schedule a return, please fill in the Return Form which is available in the "My Orders" section of your Mobilecover Account. The Reverse Pick up facility is available on limited pincodes. 7. If you choose to self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it through a reliable local courier service. 8. Note: For replacement, kindly follow the return procedure for the product you want to replace and then use the store credit we give you in Mobilecover wallet to place the order for the new product .
Accordion Sample Description

Refund Policy

1. You can ask for a refund against any of your order within 15 days of its date of delivery. 2. All refunds will be credited in your Mobilecover Wallet as store credits which you can use to shop on mobilecover.pk 3. If you are a guest user you will need to register with the email address which you had used to place your order to access wallet 4. For any other requests or queries regarding this, kindly write to us at care@mobilecover.pk
1. For all self-shipped returns, we will provide you a cashback of Rs.100 for shipments weighing upto 500 grams. 2. For every next 500 gram slab, an additional Rs.50 will be added to the refund amount. 3. For example, a single t-shirt piece weighs around 250 grams which if returned would give you a cashback of Rs.100 in your account. 4. If you happen to return 3 t-shirts, your return shipment weighs 750 grams and would give you a cashback of Rs.150. 5.Please make sure your courier costs do not exceed our cashback rates. We recommend use ‘Speed Post’ as your courier service. 6.Speed Post is a government of India owned entity and has the most widely distributed postal network in India. 7.Courier refund rates are fixed and will not change depending on the courier service you choose to return the product. 8.If the courier cost is lesser than Rs.100, you will still be receiving a cashback of Rs.100.
1. The refund procedure will be initiated within 24 hours once we receive your product. Once initiated, the amount will reflect in your Mobilecover E-wallet as store credits
You could courier the product to us at the address mentioned below and we will reimburse courier charges (You will be credited Rs.100 cashback. If courier costs more than Rs.100, please retain your invoice and we will reimburse you accordingly) Mobilecover Brands Pvt Ltd SHED NO 1, A WING, SWARAJYA COMPLEX NEAR HALDIRAM COMPLEX, RAJLAXMI COMPOUND, KALHER VILLAGE, TALUKA - BHIWANDI, DIST. - THANE. PIN - 421302
1. We update our customers through emails once we initiate the refund procedure. 2. If our last email states that we have initiated the refund procedure, kindly wait for the process to complete. 3. For queries you can write to us at care@mobilecover.pk

Miscellaneous

If you register with us, you are inevitably getting subscribed to our newsletter. If you don't wish to receive our newsletter, you can click on the unsubscribe link in the newsletter.
Just click on 'Forgot Password' option and we will s end it to you on your email address registered with us.
No, we don't accept bulk order.
Unfortunately no! Because of the prevalent regulations, we send the invoice along with the product. Tags are also left intact so that a product can be replaced if your loved one faces any issues
Since we sell only on our online fashion store, there is no trial and buy option available. However, in order to assist you in picking the right size, we have size chart with body measurements featured on our product pages. For any queries please write to us at care@mobilecover.pk
Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order .

 

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